Frequently Asked Questions

A virtual private server (VPS) is a virtual instance of an operating system that runs on top of a physical server known as a hypervisor. Any operating system of choice can be installed on a VPS and can be used for an extremely wide variety of applications.

All of our virtual private servers are kernel based virtual machines (KVM for short). This allows your VPS to be its own isolated instance and ensures you always have the resources you pay for on standby.

If you have your own ISO file, we can upload it and make it available for use on your VPS. If you have a link to an ISO image you would like to use, we can also make it available for your VPS. Feel free to contact our support team should you have any questions.

Our bundle VPS packages include a default maximum of two IPv4 addresses at the time of purchase, our build your own VPS package includes a maximum of three IPv4 addresses at the time of purchase. Need more addresses? Contact our support team and we’ll be more than happy to help.

Yes, each VPS is its own KVM instance and is completely isolated.

Our dedicated servers are provisioned shortly after payment has been received for the order. Feel free to ask our support team if you have any questions!

Of course! We offer plans based on your specific requirements, let our support team know and we can have our sales team build a solution for you.

Dedicated servers are physical hardware servers that can be used to host a variety of applications, storage, and systems. Reach out to our support team if you have any specific requirements!

Yes! You may start with a VPS in either our Chicago or Los Angeles location, and scale to a hardware server when your requirements outgrow the VPS.

All service related issues are covered by us. This includes issues such as a VPS not working properly, or your website not being reachable. We can take a look at issues at a deeper scale, but we do not guarantee being able to assist with all cases. Our support team will be able to point you in the right direction if an issue is deeper than what we are able to support.